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, need some help

debug
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Post #1 post Aug 31 2008, 07:03 PM
so i just got this theme but i can instal it when i try i comes with a error and the installation stops sad.gif
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Jesh - The Skins...
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Post #2 post Aug 31 2008, 08:19 PM
QUOTE (debug @ Aug 31 2008, 07:03 PM) *
so i just got this theme but i can instal it when i try i comes with a error and the installation stops sad.gif


How about telling us what the error is so we don't have to guess? When in the installation does it occur. What does the error say? Are you on XP? What service pack are you using? You realize it does not work on Vista correct?

Please make sure to tell us your order number.


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debug
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Post #3 post Sep 1 2008, 03:14 PM
QUOTE (Jesh - The Skins Factory @ Aug 31 2008, 10:19 PM) *
How about telling us what the error is so we don't have to guess? When in the installation does it occur. What does the error say? Are you on XP? What service pack are you using? You realize it does not work on Vista correct?

Please make sure to tell us your order number.


the error is "Error 1609. An error occured while applying security settings. /Users is not a valid user or group. This could be a problem with the package, or a problem connecting to a domain controller on the network. Check your network connection and click retry, or C..." then i cant see more. it is at the end of the installation. i have xp service pack 3.

ordre number: 19986493
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Post #4 post Sep 1 2008, 03:43 PM
QUOTE (debug @ Sep 1 2008, 04:14 PM) *
the error is "Error 1609. An error occured while applying security settings. /Users is not a valid user or group. This could be a problem with the package, or a problem connecting to a domain controller on the network. Check your network connection and click retry, or C..." then i cant see more. it is at the end of the installation. i have xp service pack 3.

ordre number: 19986493


Stefan, I'm going to send you a different installer for that. Let me see if that helps. We had this issue before but it was fixed. Question is, did our ecommerce put up the new version or not.

Is this the only one its not working on?


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debug
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Post #5 post Sep 1 2008, 06:38 PM
QUOTE (Jesh - The Skins Factory @ Sep 1 2008, 05:43 PM) *
Stefan, I'm going to send you a different installer for that. Let me see if that helps. We had this issue before but it was fixed. Question is, did our ecommerce put up the new version or not.

Is this the only one its not working on?


dont work on subspace and gamma ray either. same error as solar flare
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Post #6 post Sep 1 2008, 07:15 PM
QUOTE (debug @ Sep 1 2008, 07:38 PM) *
dont work on subspace and gamma ray either. same error as solar flare


did you get the installer i sent you? and if so, did it work this time?


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debug
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Post #7 post Sep 1 2008, 07:36 PM
QUOTE (Jesh - The Skins Factory @ Sep 1 2008, 09:15 PM) *
did you get the installer i sent you? and if so, did it work this time?


i got it and it worked smile.gif
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Post #8 post Sep 1 2008, 08:28 PM
QUOTE (debug @ Sep 1 2008, 08:36 PM) *
i got it and it worked smile.gif


i just sent you the 2 others.


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Post #9 post Sep 2 2008, 12:40 PM
QUOTE (Jesh - The Skins Factory @ Sep 1 2008, 10:28 PM) *
i just sent you the 2 others.


the serial number for subspace theme dont work it says this when i try it "The entered serial number is not valid. Please verify the correct number has been entered."
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Post #10 post Sep 2 2008, 01:33 PM
QUOTE (debug @ Sep 2 2008, 01:40 PM) *
the serial number for subspace theme dont work it says this when i try it "The entered serial number is not valid. Please verify the correct number has been entered."


I'll send you another Product Key.


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AlexandreGuion
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Post #11 post Sep 27 2008, 05:28 PM
When the Hyperdesk Solar Flare Installshield Wizard ask me Organisation and Serial Number, i don't know what to answer, i want to use it in my private life not at work. Plus, i don't understand what Serial Number means (I'm french) [i only have a license key]
So i can't install it, although i've bought it
Please, help me.
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Post #12 post Sep 27 2008, 05:53 PM
[also, i made a mistake on my e-mail adress, i put a .com on it, but in fact it is a .fr ... I registred at the forum with the good one, .fr ]
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Post #13 post Sep 27 2008, 06:35 PM
QUOTE (AlexandreGuion @ Sep 27 2008, 05:53 PM) *
[also, i made a mistake on my e-mail adress, i put a .com on it, but in fact it is a .fr ... I registred at the forum with the good one, .fr ]


I sent you an email that should solve your problem.


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maelan
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Post #14 post Nov 14 2008, 03:38 AM
Hello at the time of l' installation of DarkMatter: Subspace Hypertheme, DarkMatter: Solar Hypertheme Flare, DarkMatter: Gamma Ray Hypertheme after having to return the key by copying to stick I click on following and its mets a small moment has to come then j' have a window telling me qu' it is necessary that I oneself to connect on Internet out I am to him already j' have to test with the 3 its wants nothing to know could you m' to help. P.S.I am French. thank you.
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Post #15 post Nov 14 2008, 03:19 PM
QUOTE (maelan @ Nov 14 2008, 04:38 AM) *
Hello at the time of l' installation of DarkMatter: Subspace Hypertheme, DarkMatter: Solar Hypertheme Flare, DarkMatter: Gamma Ray Hypertheme after having to return the key by copying to stick I click on following and its mets a small moment has to come then j' have a window telling me qu' it is necessary that I oneself to connect on Internet out I am to him already j' have to test with the 3 its wants nothing to know could you m' to help. P.S.I am French. thank you.


I can help you with that. What's your order number?


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maelan
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Post #16 post Nov 15 2008, 09:57 AM
hello I think that c' number of order is those 20031091
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Post #17 post Nov 15 2008, 05:30 PM
I will send you them now. Make sure to check your spam folder in case my email ends up there.


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